My Cart

Close

FREE WORLDWIDE INSURED INTERNATIONAL SHIPPING

Frequently Asked Questions

General Questions

How can I contact you?

We have a contact form on our website that allows you to reach us directly. Otherwise, you may contact us by emailing orders@thegingerdaisyco.com or phone us on 1-800-710-7950. If our phone lines are busy, please leave a message and we will respond to you within 24 hours.

 

Order Process Questions

How do I apply a discount code to my order ?

Discount codes can be applied during the checkout process after clicking the “CHECKOUT” button on you shopping cart. Enter you discount code on the bar marked “Discount” and click “Apply”.  The relevant discount will be applied to your shopping cart.

My discount code is not working, what should I do?

If you experience any problems with you discount code, please contact our customer service team at orders@thegingerdaisyco.com.

Can I Return or Exchange my order?

If you are not 100% satisfied with your purchase, you can return your order to our warehouse or nearest representative for a full refund or a replacement product of your choice, that will be shipped to you free of charge. More information on our Returns and Exchange Policy can be found here: Refunds & Exchange Policy.

Can I cancel my order?

Large Leather Tote Bags, Small Leather Tote Bags, Cloth Tote Bags, Saddle Bags, Backpacks, Pillow Covers, High Heels, Sneakers, Shower Curtains and Mouse Pads products are all custom made to order. If your order has not passed into production at the time of your cancellation request, you will be able to cancel your order. If your order has already passed into production, the order cannot be cancelled and you will have to follow the Refunds & Exchange Policy.

Necklaces, Earrings, Jewelry Sets, Watches and Decor Stickers can only be cancelled if the product has not shipped at the time of your cancellation request. If your order has already shipped, the order cannot be cancelled and you will have to follow the Refunds & Exchange Policy.

Please contact our customer service team at orders@thegingerdaisyco.com with your order number to inquire about the status of your order. We will respond to your email within 24 hours. Further information on our Returns or Exchange policy can be found here: Refunds & Exchange Policy.

 

Shipping Questions

Can I change the shipping address?

If you need to change your shipping address after placing an order, please contact us immediately at orders@thegingerdaisyco.com. Please ensure to include your order number, full name, the incorrect address and the new address you would like the order shipped to. If your order has not shipped yet, we will update the address for you. If your order has already shipped, we will not be able to make any address changes and you will have to follow the Refunds & Exchange Policy.

What is the estimated order processing and shipping times for my order?

The Ginger Daisy Company proudly offer worldwide shipping on all our products with USPS tracking.

We offer you the best buyer protection and customer satisfaction warranty.  You can enjoy insured shipping on every order you place with us and should you have any issues with your order, we commit to help you out.  You can buy with confidence, as thousands of our happy customers can't be wrong!

We typically have a 1-3 day processing time to fully verify and fulfill your order.  Following this your package will be shipped to you between 7 to 30 business days.  Our delivery time can differ based on items purchased and city of destination, but our products are usually delivered fast and efficiently.

Please Note:  Products sold as 'free plus shipping' are shipped from our international warehouse and take 14 days on average, however in rare cases they can take up to 45 days due to the destination country's custom process.

What is Express Shipping?

We now have Express Shipping available on our Large Leather Tote Bags, Small Leather Tote Bags, Saddle Bags, Cloth Tote Bags, Backpacks, Pillow Covers, High Heels and Sneakers products which are shipped via DHL and delivered within 10-14 days.

Which Countries can your Express-Line products be delivered to?

US, New Zealand, Canada, Australia, Mexico, Singapore, Malaysia, Philippines, Thailand, Korea, Japan, Indonesia, Germany, France, Belgium, Switzerland, Ireland, Netherlands, Spain, Norway, Sweden, Italy, Luxembourg, Finland, Monaco, Austria, Denmark, Greece, Portugal, Bulgaria, Czech Republic, Poland, Romania, Lithuania, Hungary, Slovakia, San Marino Cyprus, Estonia, Latvia, Malta, Slovenia, Andorra, Iceland, Gibraltar, Bosnia, Herzegovina, Armenia, Georgia, Azerbaijan, Croatia, Albania, Moldovia, Ukraine, Russia, Jordan, Iran, Yemen, Oman, Qatar, Saudi, Israel, Iraq, Lebanon, Syria, Kuwait, Turkey, Bahrain, Pakistan, Dubai, Belize, Chile, Peru, Bahamas, Paraguay, Uruguay, Colombia, Argentina, Costa Rica, Cuba, Ecuador, Martinique, Nicaragua, Haiti, Jamaica, Bolivia, Surinam, Guatemala, Panama, Venezuela, Dominican, Honduras.

How do I select Express Shipping?

Look out for products marked with: NEED EXPRESS SHIPPING? CLICK HERE!.

Click on the link before adding your product to cart.

Express shipping is currently only available on our Large Leather Tote Bags, Small Leather Tote Bags, Cloth Tote Bags, Saddle Bags, Backpacks, Pillow Covers, High Heels and Sneakers products

I have already placed a standard order. Can I change my standard order to an Express-Line order?

Not at this time but it is a feature we are currently developing!.

My order did not arrive?

We typically have a 1-3 day processing time to fully verify and fulfill your order.  Following this your package will be shipped to you between 7 to 30 business days.  Our delivery time can differ based on items purchased and city of destination, but our products are usually delivered fast and efficiently.

Please Note:  Products sold as 'free plus shipping' are shipped from our international warehouse and take 14 days on average, however in rare cases they can take up to 45 days due to the destination country's custom process.

On rare occasions or in remote areas there sometimes might be a delay. Unfortunately we have no control or influence over this. If the announced shipping times set out above and in our Shipping Policy are significantly exceeded, please contact our customer service team at orders@thegingerdaisyco.com with your order number.

My order arrived defective or damaged?

We only replace items if they are defective or damaged. If you want to exchange it for the same item, please contact our customer service team at orders@thegingerdaisyco.com with your order number and a brief explanation of the defect or damage. We will respond to your email within 25 hours. We reserve the right to request photographic evidence of the defect or damage before proceeding to exchange or refund.

Will I have to pay custom duties, import taxes and charges?

Custom duties, import taxes and charges are not included in our base price as each country has different custom duties, import taxes and charges depending on local Law and Regulations.

Customs in some countries are more comprehensive than others in their collection of custom duties, import taxes and charges.

Although customers should be prepared, as such charges are their responsibility, it is very unusual that taxes are charged for inexpensive products.

I ordered multiple items, why did I only receive part of my order?

We ship our products from different warehouses or production sites. Instead of making you wait until your entire order is ready for shipment, we prefer to deliver your order as soon as one or more items are ready. So rest assured if all items from your order do not arrive at once....the rest of your order is on its way!

How do I track my package?

We provide our customers with a tracking number after their purchase has been processed which can be tracked through the USPS tracking website. Due note that it takes 3-7 days for the tracking information to be updated to their website.

I did not get a tracking number, what do I do?

Once your order has been completely processed, we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 6 days of your order you can simply request yours through our contact form or via email (info@thefashionbooth.com) and we will gladly you provide you with one.

Do you ship internationally?

Yes! We proudly offer tracked worldwide shipping on all our products.

 

Product Questions

Do your pillow covers include pillow inserts?

The Ginger Daisy Company only sells the pillow covers. A pillow insert is not included. The pillow covers require a standard 18" x 18" or 45cm x 45cm throw pillow insert that can be found at any local linen or department store.

Do the pillow covers have the art printed on both sides (double-sided print)?

Pillow covers feature a one-sided print, therefore, the print work will only appear on one side of the pillow cover. The back side of the pillow will feature an off-white or white linen color.

Do the shower curtains have the art printed on both sides (double-sided print)?

Shower curtains feature a one-sided print, therefore, the print work will only appear on one side of the shower curtain. The back side of the shower curtain will feature an off-white or white linen color..

Are your leather bags made from real leather?

Our premium leather bags are made from PU leather also known as “environmentally friendly leather” which is not genuine leather.

My leather tote bag is deformed, what should I do?

Don’t worry, the deformation of the bags is normal and happens during the shipping and packaging process. Daily use will help the bag regain its natural shape. Once you fill the bag with belongings and carries it, the creases and deformation will be gone within a matter of days. Alternatively, stuffing the bag with tissue paper and letting it stand for a few days will also help the bag regain it’s normal shape.

How do I correctly apply the do-it-yourself Refrigerator Sticker to my refrigerator, freezer or a wall?

 

You will need:

  • Water, some detergent, a hard card, knife/scissor, dry cloth

 

Application instructions:

Thoroughly clean any grease and stains from the refrigerator surface with water and small amount of detergent. Ensure to dry the refrigerator well with a dry cloth before application of the sticker. It will ensure the sticker attach more firmly to the surface.

  • For two-door or three-door refrigerators, you will need to carefully measure the door dimensions, mark and cut the sticker with a scissor to be the correct required sizes for your refrigerator.
  • Peel off the protect film and paste onto the refrigerator.
  • Gently scrape any remaining air bubbles with a hard card from the middle of the sticker to the edges. Trim around the edge. Scrape softly with a hard card and take care not to damage the sticker.
  • If the package was bent during delivery, please put some heavy books on it. The crease will disappear after few hours/days or when applied to the flat surface. You will love it!

 

Please note: Please take care when applying this do-it-yourself product. No refunds will be given for incorrect measurements done before cutting the sticker or damage done to the sticker by forceful use of a hard card or object during application.

Will you be adding more products to your store?

We are continuously searching for new quality products to add to our collections. Be sure to visit our store regularly to see our latest collections.

 

 

Join Our VIP Club

Join the VIP CLUB for new videos, discount codes, and more!